Troubleshooting
Bad setup. Setup Wick Properly​
Run w!tshoot in your server, if the same issue continues, join Our Discord Server and we will help.
Only the owner of the server can start the setup of the bot. They must add you as admin or co-owner within the bots settings.
If Wick didn't punish a user when it should have, these are few reasons on why:
Wick is not set up properly. Setup Wick Properly​
The system is disabled:
If for example, the heat system is disabled, you should not expect Wick to do anything to any message sent in your server.
Filter is disabled:
Sometimes, it's not the entire system that's disabled, perhaps just the specific filter is.
User is immune:
Server Owner
Extra owner
Trusted Admin
User above Wick
Whitelisted user?
User has an Admin role set in Wick?
User has a Moderator role set in Wick?
Wick is not set up right. Setup Wick Properly​
Make sure you give Wick the permissions it needs
Make sure the logging channel is indeed set in statics​
Your webhooks are doing something weird. If they are harmless, make sure you whitelist them.
That's the Bot Addition Filter from the joingate system. No one but the owners and trusted admins can add bots if this filter is enabled. To turn this filter off, just do w!jg 4a ?off
That's the No Avatar Filter from the joingate system. If a user that has no custom avatar joins your server, Wick will deal with them. to turn this off, simply send this one command w!jg 2a ?off
That's the Message Characters Heat Filter from w!hf. You should lower the heat generated by a single lowercased and uppercased letter. You can for an example do w!hf 0.08 ?set 8c and w!hf 0.11 ?set 8d but keep in mind, lowering heat generated usually means more chance for spammers and raiders to get away.
That's the Emojis Heat Filter from w!hf, You can lower the heat generated by one single emoji if you want. You are giving people more space to spam them though. Do w!hf 6 ?set 7c if you want to lower the heat from 9% to 6%
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