We tried to mention all the common questions here with its way to solve and notes that you might need.
Wick is too hard to setup! why? I can't find any new role named Wick in my server! I can't setup wick, it's saying I don't have permission! "Wick lacks certain permissions to function properly" pops when i run
Wick is too hard to setup. Why is that so?
This bot can take several minutes of your time to have it completely setup and functional as it's a sensible, customizable and an advanced bot. It can be quite easy and hard depending on your proficiency level in Wick. You are not that well versed in wick? There is a setup guide and a wizard that guides people through the dash for a better setup.
You should always perceive this bot the same way you perceive an antivirus. Always make rational actions in your server the same way you do with your computer.
What!! I can't find any new role named Wick in my server!
This is most likely because you did not add Wick with the proper permissions that it asked for so it did not create the integrated role.
I can't setup wick, it's saying I don't have permission!
The only ones that can setup Wick are people with permit 4/5 (Trusted Admins/Extra Owners). You will have to ask the physical server owner to give you the proper permissions to setup Wick. BOTH PERMITS ARE DANGEROUS TO JUST HANDOUT
Give Extra Owner or Trusted Admin only to those you trust.
Wick says "Wick lacks certain permissions to function properly" when i run (w!setup)
It means wick doesn't have its permissions to function well in your server.
What if we lose access to our owner account? Who can access the Dashboard & manage Wick's features?
What if we lose access to our owner account?
In the wizard, there's a step called Rescue key that contains a key to copy (you have to save that somewhere) and a wick QR code to scan (either with two-factor authentication 2FA or Auty). These two are used to gain access back to Wick if you happen to loose access to your owner account. We recommend using the QR code!
You should add your alt if you have one as an extra owner in case you ended up losing access to your main account and you don't have a rescue code which would mean having no control over Wick.
Who can access the Dashboard/manage Wick's features?
There are only two types of users that can manage wicks features and use the dashboard.
[1.] Extra Owners:
Basically as the name is described, They can do everything the physical owner can do except adding more Extra Owners. They are COMPLETELY IMMUNE TO WICK
[2.] Trusted Admins:
Trusted admins are able to access the dashboard, they are just not able to manage the , They are also COMPLETELY IMMUNE TO WICK
How does wick considers if an account is suspicious?! What are the dangerous permissions? Is there a way to see how Secure is my server?
How does wick considers if an account is suspicious?!
There are multiple factors that are taken into consideration when deciding if someone is suspicous or not. Some of them would be if they have a default profile picture or not, how old the account is and accounts that fall under the username filter (depends of your settings).
What are the dangerous permissions?
Dangerous Permissions would be:
- Manage Channels
- Manage Roles
- Manage Webhooks
- Manage Messages
- Manage Server - Administrator
- Kick/Ban Members
- Moderate Members
Is there a way to see how Secure is my server?
Head over to the Dashboard, select your server, go to the Overview page and there you are. Wick will give a list of issues to fix, systems overview and some other things... It's practically impossible to nuke a server that's 100% secure
Wick didn't/failed to punish a user! Wick is punishing my ticket bot! Wick is deleting my webhooks! Wick is punishing my auto roles bot!
Wick didn't punish a user!
There can be multiple reasons why Wick did not punish a user in your server one of the main reasons could be:
- Faulty setup: Check to make sure you have the Quarantine role properly placed and it is in it's proper spot in the statistics.
- Whitelist: You could also have whitelisted the user from being punished from that filter so you can check to see if the user is whitelisted by running
- Permits: Make sure that the user doesn't have a Wick permit that could be a reason too (a permit could be whitelisted from automod).
Wick is punishing my ticket bot!
This is how Wick's antinuke works, he will react if any attempt to destroy your server was about to happen (_ Wick Definitely touched the ticket bot for MASS creating/deleting channels_).
You can whitelist
X category where the ticket bot works by doing
Wick is deleting my webhooks!
Your webhooks are doing something weird. If they are harmless, make sure you whitelist them.
Wick is punishing my auto roles bot!
If you have a bot that gives roles on join and you have Wick's verification enabled, Wick would add this bot to Quarantine since it will technically be trying to touch a Quarantined member. You should probably add it to Quarantine whitelist! Or disable it's auto role and use Wick's instead (Wick will automatically give people who pass the verification main roles that you've set in statics)
Wick is not responding to me! Can Wick be slow answering commands? Wick is not doing anything!
Wick is not responding to me!
Some of the reasons that won't let Wick to respond to you are as follows:
- Wick lacks permissions!
- Prefix! You may forgot your last prefix, Check it out through the dash.
- Having quarantine on you! Wick is not responding to quarantined users.
- Wick is just having some technical issues! Check Wick's Status.
Can Wick be slow answering commands?
If Wick is not answering you for over 5 seconds, then that's a problem you should report.
Wick is not doing anything!
One of the reasons as to why it doesn't do anything lies in your setup. This could be due to a very Bad Setup. Try to setup wick properly! Wick still doesn't work? Run our discord server and you'll get the help you need.in your server, if the same issue continues, join
A wave of fake Wicks is out there pretending to be the real one and asking people to scan a QR code to verify or even DMs them random things. Report it to discord if you meet one by chance.
If you find a fake Wick verified by Discord, join our support server so that we can take it down as soon as possible.